World class support for production ATE with rapid response times and direct access to development teams.
- Get Help via Phone & Web
- TIM Repair Labor and Hardware
- Technical Support for Production
Maintains your ATE's performance and uptime by providing a "return to factory" repair and service option. Use our expertise to identify and resolve all production issues. Access online documentation 24 hours a day. Does not include replacing designated RI Accessories or RI Kits.
- Major & Minor Version Upgrades
- Guru Server Improvements
- Firmware Performance Enhancements
- Virtual Workstation Updates
Access update streams for all licensed seats of ATE, Virtual Workstation, and Guru Server. Includes advancements in testplan buttons, calibration and error adapter techniques, data viewers & worksheets, calibration, verification, and diagnostic testplans, user interface tools, and editing tools. Released electronically as needed or when requested. Already have Software Subscription, send us feedback on features and customization requests.
- Turn Key Applications
- Device Interface
- Cassini Configuration
- Production Workflow Management
Direct access to Engineering development time to solve your most challenging IC production issues. Reduce risk and improve time-to-market with rapid, custom features and changes to the Cassini platform to maintain your competitive advantage.
Spare Test Instrument Modules (TIMs)
Maintain remarkable production uptime with spare TIMs. Purchase on-site spares or join one of our Spare TIM programs. Extended Warranty is required, does not include shipping costs, and failed TIM must be returned to factory.
- Cost Effective
- Gets System Up
- No on-site spare requirements!
Provides a quick replacement while the failed TIM is being repaired. Replaced with a similar TIM with equivalent functionality. TIM loaner pool is shared between all participating ATE. If a spare TIM is not available in the pool, repairing the failed TIM will take priority over all other service needs.
- Only 1 Calibration
- Reduces MTTR
Includes quick shipment for replacing a failed TIM. Identical TIM model is a permanent replacement. Only one calibration may be required, minimizing downtime.
- Latest Hardware Technology
- Maximize Productivity
- Exclusive to ROOS
Includes quick shipment for replacing a failed TIM with a functionally better model (if available). Like a "Hardware Subscription", the customer will always have the latest and greatest instrument hardware.